Payment, handover and replacement questions.
Checkout runs through ECPay: credit card, ATM transfer and convenience-store code. Our team is notified automatically once payment clears.
If you need another method, message support on Telegram first.
Usually within 30 minutes during business hours. Outside those hours we handle it the next day. For anything urgent, message support on Telegram.
If it will not log in within 24 hours of handover we replace it, no argument. Bans or restrictions after that window come down to how the account is used and are not covered.